Privacy Policy

What We Collect and When

When you use the contact form on this site, you provide your name, email address, and the content of your message. We also automatically record technical details from your device each time you visit, such as your IP address, browser type, and the pages you view. This automatic collection happens through standard web server logs and analytics tools. We do not ask for or store sensitive information like your bank card number or e-wallet credentials unless you voluntarily provide them in a message, which we advise against.

Cookies and Your Choices

Cookies are small files stored on your device that let us remember your preferences and analyse site traffic. These include session cookies that keep you logged in, and persistent cookies that track your return visits. We also use third-party analytics cookies to measure engagement. If you disable cookies in your browser, the site will still function, but some features may not work correctly. For example, you may need to re-enter your details more often, and we may not be able to personalise your experience or keep your session secure.

How Long Records Are Kept

Contact form messages are kept for as long as needed to resolve your enquiry and to comply with legal obligations. After the matter is closed, we delete the records within a reasonable period. Server logs are retained for a shorter time, typically a few months, for security review. When data is no longer required for the purposes described in this policy, we erase it securely. You can ask us to delete your personal information at any time, and we will do so unless we have a legal reason to keep it, such as for dispute resolution or fraud prevention.

Your Rights to Access and Erasure

You have the right to request a copy of the personal data we hold about you. To do so, simply use the contact form on this site and state that you want a data access request. We will respond within the timeframe set by Malaysian data protection law. You may also ask us to correct inaccurate information or delete your data entirely. We will honour such requests unless we are legally required to retain the data. For any privacy concerns, please reach out through the contact page – we will handle your request confidentially.

Why We Hold This Data

Your contact form submissions are held so we can respond to your enquiries and provide assistance with account issues, deposits, or withdrawals. This helps us offer support in English or Bahasa Malaysia as needed, and to keep a record of our communications with you. Technical data such as IP addresses and pages viewed helps us understand how visitors use the lobby, improve site performance, and protect the platform from fraudulent activity or cyberattacks. We use this information to maintain a secure and reliable service for all players.

Who We Share Data With

We share your personal data with service providers that help run this site, including hosting companies and analytics providers. These partners act strictly on our instructions and are not allowed to use your data for their own purposes. We do not sell or rent your information to anyone. In some cases, we may disclose data if required by law, such as to comply with a court order or regulatory request. In the normal course of business, we do not share your details with third-party marketers or advertising networks, and we do not transfer your data outside Malaysia without adequate safeguards.

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